What we will refund, what we will not, and how to ask. Written plainly so there are no surprises.
Last updated: 11 September 2026
The single best way to avoid needing a refund is the free trial. It costs nothing, needs no card, and settles whether the service works on your setup before any money changes hands. We would genuinely rather you trialled it than bought and asked for a refund.
If your line cannot be activated at all, and we cannot resolve it.
If a fault on our side makes the service substantially unusable and our support team cannot fix it within a reasonable period.
If you were charged twice for the same order, or charged for something you did not order.
After a line has been actively used for an extended period — at that point the service has been delivered.
Where the problem is demonstrably on your side: an unstable or insufficient internet connection, an ISP blocking streaming ports, or hardware that cannot handle the stream. We will help you diagnose these, but they are not service failures.
Where you simply changed your mind after using the service, having declined the free trial.
Where the account was suspended for breaching the terms — in particular credential sharing or restreaming.
Email contact@iptvservices.online from the address you ordered with, including your username, your order reference and a short description of the problem and what you have already tried.
We aim to make a decision within 3 working days. Approved refunds are returned to the original payment method and typically clear within 5 to 10 working days depending on your bank or provider.
Most refund requests arrive before support has been given a chance. If you contact us on WhatsApp first, the majority of problems are solved in one conversation — usually a wrong portal URL, an over-limit connection or a Wi-Fi issue on the main television.
If it turns out we genuinely cannot make it work for you, we will tell you so plainly and process the refund ourselves.